Policies and expectations:
You are here because you want to become more effective by getting and using information in empowering ways, and I am here to help you do that. I bring over forty years of experience in the use of research resources of many kinds, types and media and in many locations.
I do not work for you. I work with you to accomplish the change you want to accomplish. We treat each other equally and with respect. If you email me, for example, you expect a timely response and you will get it. I expect the same treatment in return.
You will have the benefit of my experience and judgment distilled into my opinion. This opinion will be in service to the change you want to empower. It may not be what you want to hear, but it will be in service to that change. I will tell you the truth as I see it, with the experience and judgment that I bring.
Refund policy: Your satisfaction is guaranteed here. If you have a question or issue, please let me know at firstname.lastname@example.org so that I can help you. If I cannot help you, after checking documentation and verifying the sale, your money will be refunded in full.
Delivery method: The products here are all digital and are to be downloaded. After checkout, you will receive a hypertext link to the product(s) for your downloading, reading, and instant use and benefit.
Thank you—I look forward to being of service to you.